Will I be blindfolded when going into the escape room?
Depends on the group and how immersive you want it to be. If this is too scary for you then just ask your Games Master and this will be respected. We want you to enjoy your experience.
Can I use a discount code against a package or pre-booked drinks?
Unfortunately, no. Packages and pre-booked drinks etc are already at a discounted price and discount or promotional codes are not to be used in conjunction with any other offer. Please see our T&C’s on this matter. Discount codes are not for use in conjunction with any other code or offer. Discount codes are only for use against full price Escape Rooms and Drinks. Codes are not to be used against packages on offer ie. children’s mixology packages. If any purchases made go against these terms and conditions we have the right to charge the difference of the amounts due or cancel your booking and refund your payment without notice. Discounts are also not valid against any gift cards unless there is a specific discount for this.
How old do you have to be to complete the escape room?
A minimum of age 8 for most of our experiences, however some are a minimum age of 10-12 dependant of the difficulty. Some also are a minimum age of 15 if the game is what we class as a horror experience.
Do you have to be accompanied by an adult?
If you are 13 or under you will have to have an adult pay and play with you at all times. If you 16 and under you will need an adult at The Escapologist at all times.
What if I start panicking in the escape room?
Don’t worry all doors as you go through the rooms are unlocked at all times so there is always an easy way out.
Is there a waiver?
Depending on the room there will be a waiver, this normally refers to when someone younger that the minimum age of 15 would like to play what we describe as one of our horror experiences.
How long does a gift card last?
6 months.
What if we wanted to add more people to our Booking last minute?
You can bring extra players to add on, on the day, this may vary dependant on the room you have booked for – please bare this in mind. Simply let us know when you arrive so you can pay before playing the game we have a system where you can pay in store when you arrive. Please be aware that pre-booking is cheaper.
What if I book and forget to add a discount code I have?
Unfortunately, if you don’t add your discount code to the booking and continue to pay and book your room, this transaction is final and we don’t then have the option to remove this from payments already made. WE would always advise that if there is issue adding the discount code then please contact us directly before booking and a member of the team can assist in getting you booked in using your code.
What if we wanted to change or move our booking?
We will allow you to move and/or change bookings dependent on availability. However this does come with an admin charge to so, this does increase the closer to the booking you are wanting to make amendments. This can range from £1.50 in general up to £4.50 if the same or next day. We would advise making contact with us as soon as possible to request any changes or amendments.
Email queries: How long will it take to get a response?
We will endeavour to answer all email questions within 48 hours. If you would like an answer sooner then please call us.
When does customer service open?
Our friendly and knowledgeable customer services reps are available to answer your questions between 10am–8pm, 7 days a week. If you need an answer sooner then please call us.
What is Steampunk?!
Steampunk is a Retro-Futuristic aesthetical marvel of over-engineered, steam powered and industrial, Jules Verne inspired experiential journey. Steampunk is ever-evolving as is our interesting and immersive décor. Each site is similarly different but altogether intriguing.
How do I use my Tickets?
You will be emailed an order confirmation that will include your unique Booking Reference Number. Please bring this with you in order to redeem your booking. This also can be shown on your mobile device when you visit The Escapologist.
Do you do refunds?
No, we regret we are unable to issue refunds online. Please speak to us in store or speak to our admin team on 01405 800873.
What happens when I buy a ticket online?
On completion of your order, you will be emailed a confirmation email containing a booking reference number. Present your confirmation on your mobile device upon arrival.