FAQs

Unfortunately, no. Packages and pre-booked drinks etc are already at a discounted price and discount or promotional codes are not to be used in conjunction with any other offer. Please see our T&C’s on this matter. Discount codes are not for use in conjunction with any other code or offer. Discount codes are only for use against full price Escape Rooms and Drinks. Codes are not to be used against packages on offer ie. children’s mixology packages. If any purchases made go against these terms and conditions we have the right to charge the difference of the amounts due or cancel your booking and refund your payment without notice. Discounts are also not valid against any gift cards unless there is a specific discount for this.

6 months.

We will endeavour to answer all email questions within 48 hours. If you would like an answer sooner then please call us.

Our friendly and knowledgeable customer services reps are available to answer your questions between 10am–8pm, 7 days a week. If you need an answer sooner then please call us.

Steampunk is a Retro-Futuristic aesthetical marvel of over-engineered, steam powered and industrial, Jules Verne inspired experiential journey. Steampunk is ever-evolving as is our interesting and immersive décor. Each site is similarly different but altogether intriguing.

Our telephone number or email: hello@the-escapologist.com

We have been working really hard to ensure COVID implementation is structured and safety driven.

We will have a hand sanitisation station upon arrival through our front door, alongside needing a list of people within your group which you will need to use your own pen to write on.

Everything on site will be table service for Drinks/Food, you can also order through an app once on site too, more information will be given upon arrival.

For the Escape Rooms – Health and safety briefing will be done in the room pre-recorded to ensure there is as little interaction of staff to customers for both your safety and our staff safety. We will be wiping all surfaces down in the room after each group. The welcome immersive story line will also be given from outside of the room or a welcome screen in the room to help immerse you in the theme, please bare with as we have put all these structures in place in a short pace of time and will always try and make it as a immersive as possible. (also don’t worry the Health and Safety and welcome speech will not impede into your time in the room)

All area’s if anyone has been sat or completing an activity there will be a full sanitisation and wipe down of all surfaces etc.

For now till we can get a better understanding of the situation we will only be welcoming teams who have pre-booked, to ensure the managers of sites can maintain the customer flow and safety on sites.