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What if we wanted to add more people to our Booking last minute?
You can bring extra players to add on, on the day, this may vary dependant on the room you have booked for – please bare this in mind. Simply let us know when you arrive so you can pay before playing the game we have a system where you can pay in store when you arrive. Please be aware that pre-booking is cheaper.
What if I book and forget to add a discount code I have?
Unfortunately, if you don’t add your discount code to the booking and continue to pay and book your room, this transaction is final and we don’t then have the option to remove this from payments already made. WE would always advise that if there is issue adding the discount code then please contact us directly before booking and a member of the team can assist in getting you booked in using your code.
What if we wanted to change or move our booking?
We will allow you to move and/or change bookings dependent on availability. However this does come with an admin charge to so, this does increase the closer to the booking you are wanting to make amendments. This can range from £1.50 in general up to £4.50 if the same or next day. We would advise making contact with us as soon as possible to request any changes or amendments.
How do I use my Tickets?
You will be emailed an order confirmation that will include your unique Booking Reference Number. Please bring this with you in order to redeem your booking. This also can be shown on your mobile device when you visit The Escapologist.
Do you do refunds?
No, we regret we are unable to issue refunds online. Please speak to us in store or speak to our admin team on 01405 800873.
What happens when I buy a ticket online?
On completion of your order, you will be emailed a confirmation email containing a booking reference number. Present your confirmation on your mobile device upon arrival.
I don’t have a printer - can I still use my Ticket?
You do not have to print out the 8 digit booking reference – simply show your ticket/booking reference number on a mobile device.
Can I purchase a ticket in-store or on the day?
If there are spaces available you can book on the day, but if we are full, then you cannot. But you can book in store for another date.
Can I bring more players than I’ve booked?
You can bring as many players as are allowed in the room you have pre-booked. Simply let us know when you arrive so you can pay before playing the game we have a system where you can pay in store when you arrive. Please be aware that pre-booking online is cheaper.
How do I contact The Escapologist about bookings?

All bookings can made online or over the phone with our admin team. Any requests regarding bookings must be documented through an email so we can track the conversation.

For Leeds call: 0113 5122904

Xscape: 01977 801684

Can I book more than one game at a time?

In order to book multiple games, simply find the time for which all game rooms are available and then add one of the slots to the cart. You can then click on ‘Select another item’ to continue adding other slots. If you are wanting to also add additional offerings to your booking like function room hire or cocktail making then please call if you are struggling and one of our team will help you.

One of our room bookings is due to start at a different time, can we allocate the start times to be the same?

We will endeavour to accommodate any fine-tuning to the start and finish times of your games, subject to availability. If you can give the team as much notice as possible to allow for any movement in your game times.

If were running late on the day what happens?

Please don’t be late! Let us know straight away. However, do note that, depending on the venue, we can’t allow games to go ahead (sadly, with no refund) if you arrive later than 10 minutes, as it would have a rolling impact on all of our bookings for the day. Depending on how late you arrive you may have reduced time in the game.

Can we bring more players on the day?

You can bring more players which we can add and charge for on the day. This is subject to the maximum number of players that can play the room. The majority of our games can hold up to a maximum of 6 players. If you can give us a call to let us know or email us then we can ensure the room is set-up correctly for you.

Does part of my booking fee go to charity?

If you choose to donate to one of our charities when purchasing a ticket you may, however, it is not obligatory. Our Charities of choice are Marie Curie and SASH. Support Yorkshire, Support charity.

How can I book?

Reserving an escape room is simple and easy by either using the booking page, calling us or simply walking in (please note walk in’s maybe restricted on booking depending on availability). If you have any questions or booking queries, please don’t hesitate to contact us on 01405 800873.

For Leeds call: 0113 5122904

Xscape: 01977 801684